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Manage Subscriptions

White Label Subscriptions​

White Label Subscriptions and their payment methods can be managed from the Account page of your workspace. This widget will only be displayed if you have active subscriptions. It allows you to modify the payment method of a subscription, or cancel it immediately.

  1. Login to your 8th Wall account, and click "Go to My Projects":
  1. Expand your workspace, if not already open.
  1. Click Account in the left navigation.

Credit Subscriptions​

Credits are required for interacting with advanced 8th Wall features such as Generative AI asset generation and Native App Export.

Purchase a Credit Subscription​

  1. Log into your account and click Account in the left navigation.
  2. In the Subscription Plans section, click Upgrade under your desired plan.
  3. A dialog will open to confirm your upgrade via Stripe.

There are no refunds for partial months or unused credits.

Purchase credit subscription

Cancel a Credit Subscription​

You can cancel or unsubscribe at any time.

To Cancel a Credit Subscription:

  1. Log into your account and click Account in the left navigation.
  2. Click Cancel plan.
  3. A dialog will open to confirm cancellation via Stripe.

Using Credits​

Credits are used when you perform actions that require them. The amount used varies by action and model choice.

  • Before performing an action, you’ll see how many credits it will consume.
  • You can choose higher- or lower-powered models that use more or fewer credits.

Using Credits

In the event that an error occurs, credits will not be consumed.

Credit Balance​

You can view your credit balance:

  • On your Account page
  • Inside Asset Lab
  • In the publish modal for Native App Export

Click the credit number displayed in the top bar of these interfaces.

Credit Balance

How Credits Refresh​

Account TypeRefresh Behavior
Free WorkspaceCredits refresh monthly on signup date
SubscriptionsCredits refresh monthly on subscription date
One-time Top-UpCredits expire 30 days after purchase
Promotional CreditsExpire at end of calendar month

For Custom accounts, please contact sales for more information.

Service Credit Terms​

We may offer the option to prepay for certain Services through the purchase of credits (“Prepaid Service Credits”). Prepaid Service Credits represent the amount you have paid in advance for use of the respective Services. They may be provided as a monthly renewing subscription or one-time purchase. Additional terms may apply to specific Services.

We may also offer Service Credits free of charge as part of a promotional program rather than for purchase (“Promo Service Credits”). Promo Service Credits will not be applied against any sales, use, gross receipts, or similar transaction-based taxes.

Service Credits:

  • Are not legal tender or currency
  • Are not redeemable, refundable, or exchangeable for money
  • Have no equivalent fiat value
  • Are non-transferable and only usable with applicable Services

All sales of Services, including prepaid credits, are final. Service Credits are not refundable and expire 30 days after purchase or issuance, unless otherwise specified.

Your credit balance may be reviewed in your 8th Wall account. You are responsible for verifying correct additions/deductions. Your credit balance is not a bank account or payment device.

We prohibit transfers, sales, or trades of Service Credits. Any such attempt may result in:

  • Revocation or termination of credits
  • Suspension or termination of your account
  • No refunds provided

We reserve the right to suspend or terminate your account in accordance with our Terms and Conditions.