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Invalid App Key

Issue: When trying to view my Web App, I receive an "Invalid App Key" or "Domain Not Authorized" error message.

Troubleshooting steps:

  1. Verify your app key was pasted properly into source code.
  2. Verify you are connecting to your web app via https. This is required by mobile browsers for camera access.
  3. Verify you are using a supported browser, see Web Browser Requirements
  4. If self-hosting, verify your device has been properly authorized. On your phone, visit to view device authorization status. This is not required if you have configured Self Hosted Domains.
  5. If you are a member of multiple Web Developer workspaces, make sure that the App Key and Dev Token are from the same workspace.
  6. If your web browser is in Private Browsing or Incognito mode, please exit Private/Incognito mode, re-authorize your device, and try again.
  7. Clear website data & cookies from your web browser, re-authorize your device, and try again.
  8. If you are on a paid Pro or Enterprise plan and are trying to access your WebAR experience publicly, make sure that Self Hosted Domains are configured properly.